If you are a Management Consultancy, an Accountancy firm,  Lawyers, or even an  advertising or media services firm your success is driven by your ability to generate repeat business & new business, and to maximise the margins you make on the services you provide. In addition being more successful at business generation means more resources can be devoted to billable delivery thus driving up utilisation rates and profitability.

We have analysed the business system for a services business and explored the impact that Pyramid Thinking Plus can have on business outcomes.

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This shows that with relatively modest assumptions regarding the impact of Pyramid Thinking Plus practices on win rates, referrals, lead generation, and utilisation rates that improvements in bottom line performance of 20-80% are achievable over a five year period - with an investment cost two orders of magnitude lower than the value generated.  

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This was the secret behind the success of PA Consulting which went from near bankruptcy to becoming the 15th largest management consultancy in the world - an experience I personally lived through, and admire to this day.

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You can see the systems diagram and the model in our Viewpoints article "Communications Excellence - the key to successful Consulting"